How do I cancel my order?

You can cancel your order if you need to update your shopping cart or you realized you entered your incorrect information. To cancel, log in to My Account and go to the My Order section. Then click the Request Cancellation button next to your most recent order.

You can also reach out to us directly by email at customerservice@jaspal.co.th or by telephone at (+66) 2-118-2000 Our office hours are Monday to Friday from 8:30 am - 5:30  pm (GMT+7). For your convenience, please have your order number ready.

We will process your request as quickly as possible. Please note that once your order has been processed by our warehouse, it cannot be canceled.

Order cancellation is not available for same day delivery.